FAQ's

Frequently Asked Questions (FAQs)

1. What products does ProElectrnicx sell?
We offer a curated collection of high-quality electronic personal care products, including:

  • Electronic Eye Massagers
  • Electronic Nail Clippers
  • Electronic Hair Dryers
  • Electronic Face Washers

Our products are designed to enhance your daily routine with innovative technology that improves your well-being and self-care.

2. How long will it take to receive my order?

  • Processing Time: Orders are processed within 1-3 business days.
  • Shipping Time:
    • Standard Shipping: 5-7 business days.
    • Express Shipping: 2-3 business days.
  • Shipping times may vary depending on your location and other factors, such as high demand or holidays.

3. Do you offer free shipping?
Yes! We offer free standard shipping on orders over $50 within the United States. Shipping costs will be calculated at checkout for orders below $50 or for international orders.

4. Can I change or cancel my order?
We process orders quickly to ensure fast delivery. If you need to make changes or cancel your order, please contact us within 24 hours of placing your order, and we’ll do our best to accommodate your request. After 24 hours, we may not be able to change or cancel the order.

5. How can I track my order?
Once your order has shipped, you will receive a tracking number in your order confirmation email. You can use this number to track your package's progress through the shipping carrier’s website.

6. Do you ship internationally?
Yes, we ship to select international locations. Shipping rates and delivery times for international orders will be calculated at checkout. Please note that customs duties, taxes, or additional fees may apply depending on the destination country, and these are the responsibility of the customer.

7. What should I do if my item is damaged or defective?
If you receive a damaged or defective product, please contact us within 7 days of receiving your order. Send us a photo of the item and your order number, and we will assist you in resolving the issue with a replacement or refund.

8. How can I contact customer service?
For any questions or concerns, you can reach us at [your contact email] or by visiting our contact page on the website. We aim to respond to all inquiries within 1-2 business days.

9. How do I know which product is right for me?
Each product on our website includes detailed descriptions and specifications to help you make an informed decision. If you're unsure, our customer service team is happy to help guide you in choosing the best product for your needs.

10. Can I return or exchange a product?
We accept returns or exchanges for unused and unopened products within 30 days of purchase. Please ensure the product is in its original condition and packaging. If you would like to initiate a return or exchange, please contact our customer service team at [your contact email] for further instructions.